Responsible Gaming
Gambling Should Be Entertainment
At Phelan and Henderson, we believe that online gaming and PayID pokies should be enjoyed as entertainment only, never as a way to earn money or solve financial problems. If you find yourself gambling to make money or recover losses, it may be time to reassess your gaming habits.
Age Verification
You must be at least 18 years of age (or the legal gambling age in your state or territory) to participate in online gaming. We are committed to preventing underage gambling and maintaining a safe gaming environment for all players.
Warning Signs of Problem Gambling
If you recognise any of the following signs, you may be developing a gambling problem:
- Chasing losses by gambling with more money to try to recover what you've lost
- Hiding your gambling activity or lying about the time and money spent gambling
- Neglecting family, work, or personal responsibilities due to gambling
- Feeling anxious, irritable, or depressed when not gambling
- Gambling with money needed for essential expenses (rent, bills, food)
- Borrowing money to fund your gambling activities
- Experiencing a constant urge to gamble with increasing amounts of money
- Unsuccessful attempts to reduce or control your gambling
- Using gambling to escape problems or negative emotions
Self-Help Tools & Player Protection
Most reputable online gaming platforms offer tools to help you maintain control:
- Deposit Limits: Set a maximum amount you're willing to deposit within a specified timeframe
- Loss Limits: Cap the maximum amount you're prepared to lose
- Reality Checks: Receive notifications during your gaming session to remind you how long you've been playing
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing gaming platforms
- Account Closure: Permanently close your account if you choose to stop gambling
- Time-Out Periods: Take a break from gaming for a set period
We encourage you to use these tools if you feel your gaming is becoming problematic.
Support Organisations & Help Services
If you're struggling with gambling, professional help is available. The following organisations provide free, confidential support:
Australia
- Gambling Help Online: www.gamblinghelponline.org.au — Free confidential counselling and support service for Australians affected by gambling
- Lifeline: 13 11 14 — 24/7 crisis support and counselling
- GAMBLERS HELP (Victoria): 1800 858 858 — Free counselling for problem gamblers
International Support Services
- GamCare (UK): www.gamcare.org.uk
- GamStop (UK Self-Exclusion): www.gamstop.co.uk
- Responsible Gambling Council (Canada): www.responsiblegambling.org
- National Council on Problem Gambling (USA): www.ncpgambling.org
If You Need Help
If you or someone you know is struggling with gambling, please reach out for support. There is no shame in asking for help, and professional services are confidential and free of charge.
Contact Gambling Help Online on 1800 858 858 or visit www.gamblinghelponline.org.au today.
Phelan and Henderson is committed to responsible gaming practices. By using our services, you acknowledge that you have read and understood this Responsible Gaming information and agree to gamble responsibly.